Privacy Policy

Introduction and Scope

Welcome to SkillBliss, Malaysia's premier esports coaching and mentorship platform. We're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This policy applies to all services offered through skillbliss.it.com and covers our data practices comprehensively.

By using our platform, you're trusting us with your information, and we take that responsibility seriously. This policy explains your rights, our obligations, and how we work together to ensure your data remains secure while providing you with exceptional esports coaching services.

Information We Collect

We collect several types of information to provide and improve our esports coaching services:

• Personal identification information including your name, email address, and contact details when you register for our programs
• Gaming profiles and performance data that you choose to share with your coaches for personalized training
• Communication records between you and your coaches, including session notes and progress tracking
• Technical information such as IP addresses, browser types, and device information for platform optimization
• Payment information processed securely through our payment partners for subscription and coaching fees
• Usage data including which features you use most and how you navigate our platform

How We Use Your Information

Your information helps us deliver personalized esports coaching experiences and maintain our platform's quality. Here's how we put your data to work:

• Matching you with suitable coaches based on your gaming preferences and skill level
• Personalizing your learning experience and tracking your progress over time
• Processing payments and managing your subscription or coaching session bookings
• Sending important updates about your coaching sessions, platform changes, and new features
• Improving our services through anonymized data analysis and user feedback
• Ensuring platform security and preventing fraudulent activities
• Complying with legal requirements and protecting our users' safety

Data Sharing and Third Parties

We understand that sharing your information is a significant concern. We limit data sharing to essential partners who help us provide our services effectively:

• Payment processors who handle transactions securely but never store your complete payment information
• Communication platforms that facilitate video calls and messaging between you and your coaches
• Analytics services that help us understand platform usage patterns through anonymized data
• Cloud storage providers who maintain our data infrastructure under strict security agreements
• Legal authorities when required by law or to protect users from harm

We never sell your personal information to advertisers or marketing companies. All third-party partners must meet our strict privacy and security standards before we work with them.

Your Privacy Rights

You have significant control over your personal information. These rights ensure you can manage your data according to your preferences:

• Access your personal data by requesting a complete copy of information we hold about you
• Correct any inaccurate or incomplete information in your profile or coaching records
• Delete your account and associated data, though some information may be retained for legal compliance
• Restrict how we process your information for specific purposes while maintaining essential services
• Object to certain types of data processing, particularly for marketing or analytical purposes
• Receive your data in a portable format if you decide to move to another platform

To exercise these rights, contact our privacy team at [email protected] with your specific request. We typically respond within 7 business days and complete most requests within 30 days.

Data Security and Protection

Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard your data:

• End-to-end encryption for all sensitive communications between users and coaches
• Regular security audits and penetration testing to identify and address vulnerabilities
• Secure data centers with 24/7 monitoring and restricted physical access
• Employee training on data protection practices and limited access to personal information
• Regular backups and disaster recovery procedures to prevent data loss
• Two-factor authentication options to protect your account from unauthorized access

While we maintain industry-leading security practices, no system is completely immune to threats. We continuously monitor for suspicious activities and will notify you immediately if we detect any potential security incidents affecting your data.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and comply with legal requirements:

• Active account data is retained while you maintain an active subscription or coaching relationship
• Coaching session records are kept for 3 years to support ongoing development and resolve any disputes
• Payment records are maintained for 7 years as required by Malaysian financial regulations
• Marketing communications data is deleted within 2 years if you unsubscribe or become inactive
• Technical logs and analytics data are anonymized after 12 months and deleted after 3 years

When you delete your account, we remove all personally identifiable information within 30 days, though anonymized data may be retained for analytical purposes. Some information may be kept longer if required for legal compliance or resolving ongoing disputes.

International Data Transfers

As a Malaysian-based platform serving the global esports community, we may transfer your data internationally to provide our services effectively. These transfers are governed by strict protective measures:

• All international transfers comply with Malaysian Personal Data Protection Act requirements
• Partner countries must provide adequate data protection standards or operate under approved frameworks
• Contractual safeguards ensure your data receives the same protection regardless of location
• You have the right to object to international transfers and request data localization where possible

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how you interact with our platform:

• Essential cookies that enable core platform functionality and secure authentication
• Performance cookies that help us understand which features are most valuable to users
• Preference cookies that remember your settings and personalization choices
• Analytics cookies that provide insights into user behavior patterns and platform optimization opportunities

You can control cookie settings through your browser, though disabling certain cookies may limit some platform features. We provide clear information about our cookie usage and obtain consent where required by law.

Changes to This Policy

We regularly review and update this privacy policy to reflect changes in our services, legal requirements, and industry best practices. When we make significant changes, we'll notify you through multiple channels:

• Email notifications to all active users at least 30 days before changes take effect
• Prominent notices on our platform highlighting important policy updates
• Detailed change logs explaining what's new and how it affects you
• Opportunities to review new terms and make informed decisions about your data

Minor updates that don't affect your rights or our data practices may be implemented with standard notice through our platform.